Reputation & Review Management.
More than 93% of consumers read reviews before choosing a local business — and Google rewards businesses with consistent, recent, positive reviews. We turn happy customers into your most valuable marketing channel.
Your Reviews Are a Ranking Factor and a Closer.
They sell for you, 24/7, whether you manage them or not.
More than 93% of consumers read online reviews before choosing a local business — and Google's algorithm rewards businesses with consistent, recent, positive reviews by ranking them higher in local search results. Your online reputation isn't just a vanity metric. It's a search ranking factor, a trust signal, and a closer all rolled into one.
Here's the problem: most local businesses leave their reputation to chance. They hope happy customers leave a review. They panic when an unhappy one shows up. They never respond to either. Meanwhile, the businesses that systematically generate reviews and professionally manage their reputation are winning the rankings, the clicks, and the conversions.
The Authority Engine builds review generation systems that make it effortless for your happy customers to leave glowing reviews, then monitors and responds to every piece of feedback across Google, Yelp, Facebook, and industry-specific platforms — so your reputation works as hard as you do, every day of the week.
Reviews Move the Money.
Every star, every review, every response — directly impacts revenue.
A Complete Reputation System.
Generation, monitoring, and management — across every platform that matters.
Review Generation System
Custom email and SMS request templates, automated follow-up flows, QR code review cards for in-person handoff, and timing optimization to maximize conversion.
Multi-Platform Monitoring
Real-time monitoring across Google, Yelp, Facebook, and industry-specific platforms (Healthgrades, Avvo, Houzz, BBB, etc.) — so you never miss a review.
Professional Response Management
Branded responses to every review — positive and negative — within 24 hours. We draft and post, you approve when needed. Response rate is a ranking factor.
Negative Review Strategy
A documented de-escalation playbook for negative reviews — turning unhappy customers into defenders, requesting removal of fake or violating reviews, and protecting your rating.
Review Velocity Tracking
Google rewards businesses with consistent review velocity (regular new reviews over time). We track your velocity vs. competitors and adjust the request cadence accordingly.
Monthly Reputation Report
Star rating across all platforms, review count trends, sentiment analysis, competitor comparison, and the impact on your local search rankings.
From Audit to Active Management.
A real system — not just "ask people to leave reviews."
Reputation Audit
We map your current ratings, review counts, sentiment, and competitor positioning across every relevant platform. You see exactly where you stand.
System Build
We build your review generation system — request templates, automation flows, QR codes, training for your team. Most setups take 1-2 weeks.
Activation
System goes live. Customers start receiving requests after each transaction. New reviews start flowing — typically within the first month.
Ongoing Management
Monitoring, response, negative review handling, monthly reporting. Your reputation is now actively managed, every day, on every platform.
Businesses That Live or Die by Word of Mouth.
Which is to say — every local business.
Bundled or Standalone.
Reputation management is included in our growth-tier SEO packages, or available as a standalone service for businesses that want focused reputation work without a full SEO retainer.
Included in Authority Growth ($999/mo) and Authority Domination ($1,999/mo) packages at no additional cost.
Standalone Reputation Management — Starting at $250/month · Review generation system, monitoring, and response management across Google, Yelp, and Facebook.
Expanded Platform Coverage — Starting at $400/month · Adds industry-specific platforms (Healthgrades, Avvo, Houzz, BBB, etc.).
One-Time Reputation Audit & System Setup — Starting at $400 · For businesses that want the system installed and trained, then self-manage going forward.
Reputation Questions, Answered.
How do you actually get more reviews?
A combination of timing, templating, and friction reduction. Customers are most likely to leave a review immediately after a positive interaction — so we trigger requests then, not days later. We give them a one-click direct link, pre-fill what we can, and follow up once if they don't respond. Done right, response rates run 30-50%.
Is it ethical to ask customers for reviews?
Yes — completely. What's not ethical (and against Google's terms) is offering incentives, screening negative reviews out, paying for reviews, or writing fake ones. We never do any of that.
What about fake or unfair reviews?
For reviews that clearly violate Google's policies (fake reviews, spam, conflicts of interest, off-topic content), we file removal requests with documentation. For legitimate-but-unfair reviews, we focus on professional response and counter-reviews from real customers.
How fast do you respond to new reviews?
Within 24 hours, almost always within a few hours during business hours. Quick response is a ranking signal and a customer service signal.
Do you write the responses, or do I?
We write them — but you approve negative review responses before they go live. Positive review responses go up automatically using templates we've built and refined to match your brand voice.
What if I get a really bad review?
We have a documented playbook. First, we draft a professional, non-defensive response acknowledging the issue and offering to make it right offline. Then we coach you on how to convert the situation.
Can you remove negative reviews?
Only if they violate platform policies — fake, off-topic, contain prohibited content, or come from non-customers. Legitimate negative reviews from real customers cannot be removed.
Let Your Customers Sell For You.
Book a free 30-minute reputation audit. We'll review your current ratings, your competitors' ratings, and show you exactly what it would take to dominate the reviews in your market.